Refund policy
Return & Refund Policy
At Zaarnish, we want customers to shop with confidence. If there is a problem with your order, we will make reasonable efforts to resolve it fairly and efficiently.
Return Request Period
Customers may request a return for an eligible product within 7 days of delivery.
To request a return, please contact Zaarnish through our official Contact Us page and provide your order number, reason for the return, and photographs where relevant.
Submitting a return request does not automatically mean that the return has been approved. The product must meet the eligibility requirements below.
Return Eligibility
To be eligible for a return, the product should:
- Be unused, unworn and in its original condition.
- Include its original packaging, tags, labels and accessories where applicable.
- Show no signs of wear, washing, alteration, misuse or damage caused after delivery.
- Be accompanied by sufficient order information to identify the purchase.
Zaarnish reserves the right to inspect returned products before approving a refund or replacement.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, please contact us within the 7-day return request period.
We may ask you to provide clear photographs or other information so that we can assess the issue.
Where the issue is verified and attributable to Zaarnish or the product supplied, we will provide an appropriate resolution, which may include a replacement, exchange or refund depending on the circumstances and product availability.
Change-of-Mind Returns
Eligible change-of-mind returns may be accepted where the product remains unused, unworn and in its original saleable condition.
Where a return is requested solely because the customer changed their mind, ordered an incorrect size/variant, or no longer wants the product, return delivery costs may be the customer's responsibility.
Non-Returnable Products
For hygiene, safety or product-integrity reasons, certain products may not be eligible for change-of-mind returns once opened, used or their protective packaging/seal has been removed.
This may include, where applicable:
- Perfumes, fragrances and other sealed personal-use products once opened or unsealed.
- Personal-care or hygiene-sensitive products.
- Products specifically identified as final sale or non-returnable before purchase.
- Customized or personalized products.
- Products damaged through misuse, improper handling or normal wear after delivery.
This does not prevent customers from contacting Zaarnish regarding an item that arrived incorrect, damaged or defective.
Exchanges
Where appropriate and stock is available, Zaarnish may offer an exchange for an eligible product.
An exchange is subject to product availability and approval of the returned item's condition.
Refunds
Once an approved return is received and inspected, we will notify you regarding the outcome.
If a refund is approved, it will be processed using an appropriate available refund method. The time required for funds to appear may depend on the payment method, bank or payment service provider.
For Cash on Delivery orders, Zaarnish may request suitable payment details from the customer in order to process an approved refund.
Shipping Charges
Original delivery charges and return shipping charges may not be refundable for change-of-mind returns.
Where a return results from a verified incorrect, damaged or defective product supplied by Zaarnish, reasonable return or replacement delivery arrangements will be handled as appropriate.
Return Packaging
Customers should package returned products securely. Zaarnish may not be responsible for damage resulting from inadequate return packaging or handling outside our control.
Order Issues and Contact
For all return, exchange or refund requests, please contact Zaarnish through the Contact Us page on our official website.
Please provide your order number and sufficient details about the issue. Photographs may be required for damaged, defective or incorrect products.
Policy Updates
Zaarnish may update this policy as our products, delivery services and business operations develop. The policy applicable to an order will be subject to the terms presented in connection with the purchase and applicable requirements.