Shipping policy
Shipping Policy
At Zaarnish, we aim to provide a reliable and transparent delivery experience for customers across Pakistan.
Delivery Coverage
Zaarnish delivers to locations across Pakistan that are supported by our delivery partners. Delivery availability may vary depending on the customer's location and courier service coverage.
Order Processing
Orders are processed after they are received and, where necessary, confirmed.
Processing may take longer during weekends, public holidays, promotional campaigns, periods of high order volume or circumstances outside our reasonable control.
Estimated Delivery Time
Delivery times may vary depending on the destination, courier operations and other circumstances affecting transportation.
Any delivery timeframe provided by Zaarnish is an estimate rather than a guarantee, unless expressly stated otherwise.
As our courier arrangements and delivery performance become established, Zaarnish may provide more specific estimated delivery timeframes.
Shipping Charges
Any applicable shipping or delivery charges will be displayed or communicated to the customer during checkout or as part of the relevant offer before the order is completed.
Where Zaarnish offers free shipping as part of a promotion, any applicable conditions will be communicated with that offer.
Order Tracking
Where shipment tracking is available, customers may receive tracking or shipment information after their order has been dispatched.
Delivery Information
Customers are responsible for providing complete and accurate:
- Recipient name
- Delivery address
- Phone number
- Other information reasonably required for delivery
Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.
Delivery Attempts
Customers should ensure that they or an authorized recipient are available to receive the order.
If delivery cannot be completed because the customer is unavailable, cannot be contacted, refuses the shipment without an applicable reason, or has provided incorrect delivery information, additional delivery arrangements or charges may apply where appropriate.
Delayed Shipments
Courier operations, weather conditions, public holidays, transportation disruptions, remote locations or other circumstances outside our reasonable control may affect delivery.
Where a shipment is significantly delayed, customers may contact Zaarnish with their order information and we will make reasonable efforts to assist with the delivery issue.
Damaged or Incorrect Orders
If an order arrives damaged or contains an incorrect product, please contact Zaarnish promptly and within the applicable return-request period.
Customers may be asked to provide photographs of the product, packaging and shipping label to help us investigate the issue.
Eligible cases will be handled according to our Return & Refund Policy.
Cash on Delivery
Cash on Delivery may be available for eligible orders and locations where supported.
Availability and any applicable conditions will be shown or communicated during the ordering process.
Contact Us
For questions concerning an order or delivery, please contact Zaarnish through our Contact Us page and include your order number where applicable.
Policy Updates
Zaarnish may update this Shipping Policy as our courier partnerships, delivery coverage and operational processes develop.